Return and Refund Policy

Last updated: November 2, 2026

1. Refund Window

Refund and return requests must be made within 14 days of the delivery date shown in the carrier tracking.

2. How to Request a Refund

Email support@bioelevatepeptides.com within 14 days of delivery.
Include your order number, the product(s) concerned and the reason for the request.
For damaged or incorrect items, include clear photos of the vials, labels and packaging.
We will reply within one business day with approval and, if a return is needed, return instructions and address. Please do not send items back without approval.

3. Eligible Items

Items that are intact, untampered with and unopened, with the original seal and label in place, returned in their original packaging.
Items that arrived damaged, or incorrect items, reported within the refund window.
Orders lost in transit, as confirmed by the carrier.

4. Non-Eligible Items

Items that have been opened, unsealed, tampered with or altered in any way.
Items not stored according to the stated storage conditions after delivery.
Requests made after the refund window has passed.

5. Return Shipping

Where an item is damaged or incorrect, we cover return shipping or send a replacement. For other approved returns, return shipping instructions are provided when the request is approved.

6. How Refunds Are Issued

Approved refunds are issued to the original payment method used for the order, promptly after approval or after we receive the returned item. Your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded only where the item was damaged, incorrect or lost.

7. Cancellations

Orders may be cancelled for a full refund before they ship by emailing support@bioelevatepeptides.com with the order number.

8. Contact

Elevate FX LLC (trading as Bio Elevate Peptides), 2315 1/2 Yellowstone Avenue, Billings, Montana 59102. Email: support@bioelevatepeptides.com.